What do you call the “hold on” music that plays when you wait on the phone?Alternatives to 'I have got...
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What do you call the “hold on” music that plays when you wait on the phone?
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I wonder if there's a better way to refer to "hold on" music than say '"hold on" music'. It seems awkward to use that wording to refer to it, especially when you write an official text for a government agency. I wouldn't want to use it in a formal text.
word-request
asked 7 hours ago
blackbirdblackbird
534211
add a comment |
I wonder if there's a better way to refer to "hold on" music than say '"hold on" music'. It seems awkward to use that wording to refer to it, especially when you write an official text for a government agency. I wouldn't want to use it in a formal text.
word-request
asked 7 hours ago
blackbirdblackbird
534211
Interesting. +1. I have not paid any attention to what that "music" is called for over 20 years seriously.
– Kentaro Tomono
6 mins ago
add a comment |
I wonder if there's a better way to refer to "hold on" music than say '"hold on" music'. It seems awkward to use that wording to refer to it, especially when you write an official text for a government agency. I wouldn't want to use it in a formal text.
word-request
asked 7 hours ago
blackbirdblackbird
534211
I wonder if there's a better way to refer to "hold on" music than say '"hold on" music'. It seems awkward to use that wording to refer to it, especially when you write an official text for a government agency. I wouldn't want to use it in a formal text.
word-request
word-request
asked 7 hours ago
blackbirdblackbird
534211
asked 7 hours ago
blackbirdblackbird
534211
asked 7 hours ago
blackbirdblackbird
534211
asked 7 hours ago
blackbirdblackbird
534211
asked 7 hours ago
blackbirdblackbird
534211
534211
Interesting. +1. I have not paid any attention to what that "music" is called for over 20 years seriously.
– Kentaro Tomono
6 mins ago
add a comment |
Interesting. +1. I have not paid any attention to what that "music" is called for over 20 years seriously.
– Kentaro Tomono
6 mins ago
Interesting. +1. I have not paid any attention to what that "music" is called for over 20 years seriously.
– Kentaro Tomono
6 mins ago
Interesting. +1. I have not paid any attention to what that "music" is called for over 20 years seriously.
– Kentaro Tomono
6 mins ago
add a comment |
2 Answers
2
active
oldest
votes
Music on hold (MOH)
Its an Economical/Practical/Business based practice used to cover up any baseline Silence that you would normally hear as a caller put you on Hold. Its simply a way of making people happier or making things a little less stressful.
You can Simply refer to it as Phone Media Music, or Phone Radio, as most MOHs are derived (played) from Online Radio Sources or from Media Files/Disks.
answered 7 hours ago
Taylor SparkTaylor Spark
1055
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
2
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
add a comment |
The idiomatic expression—which most people will refer to it as—is simply on hold music. (Not hold on music.)
From "On Hold Music and the Psychology of Waiting":
Have you ever wondered why you hear music or informational messages while you’re on hold? The reason is to give callers something to listen to while they’re waiting, right? Well, yes, but music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold . . .
The whole purpose of playing music for someone on hold was originally to give a few moments between messages for the caller to absorb the message they just heard, for maximum recall later. Music serves the message, while also helping to pass the time. Not just any music will do, however; certain types of music calm a person while on hold, and other types cause them to react negatively. Justin Worland of Time Magazine discovered from a study in the Journal of Applied Social Psychology that playing recognizable pop songs produced a more positive experience for callers than elevator music or bland, repeating melodies, which tends to frustrate callers.
This is used in combination with on hold messages that will often play intermittently and interrupting the music. ("Thank you for your patience. Someone will be with you shortly.")
From "The Importance of On-Hold Messages":
Many businesses play messages, music or a mixture of both for callers who are waiting to speak to a live person. An on-hold message is a speaking recording that lets the caller know she's still connected. A business may mix multiple messages or repeat the same set during a call, depending on its phone system message settings.
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
1
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
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active
oldest
votes
Music on hold (MOH)
Its an Economical/Practical/Business based practice used to cover up any baseline Silence that you would normally hear as a caller put you on Hold. Its simply a way of making people happier or making things a little less stressful.
You can Simply refer to it as Phone Media Music, or Phone Radio, as most MOHs are derived (played) from Online Radio Sources or from Media Files/Disks.
answered 7 hours ago
Taylor SparkTaylor Spark
1055
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
2
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
add a comment |
Music on hold (MOH)
Its an Economical/Practical/Business based practice used to cover up any baseline Silence that you would normally hear as a caller put you on Hold. Its simply a way of making people happier or making things a little less stressful.
You can Simply refer to it as Phone Media Music, or Phone Radio, as most MOHs are derived (played) from Online Radio Sources or from Media Files/Disks.
answered 7 hours ago
Taylor SparkTaylor Spark
1055
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
2
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
add a comment |
Music on hold (MOH)
Its an Economical/Practical/Business based practice used to cover up any baseline Silence that you would normally hear as a caller put you on Hold. Its simply a way of making people happier or making things a little less stressful.
You can Simply refer to it as Phone Media Music, or Phone Radio, as most MOHs are derived (played) from Online Radio Sources or from Media Files/Disks.
answered 7 hours ago
Taylor SparkTaylor Spark
1055
Music on hold (MOH)
Its an Economical/Practical/Business based practice used to cover up any baseline Silence that you would normally hear as a caller put you on Hold. Its simply a way of making people happier or making things a little less stressful.
You can Simply refer to it as Phone Media Music, or Phone Radio, as most MOHs are derived (played) from Online Radio Sources or from Media Files/Disks.
answered 7 hours ago
Taylor SparkTaylor Spark
1055
answered 7 hours ago
Taylor SparkTaylor Spark
1055
answered 7 hours ago
Taylor SparkTaylor Spark
1055
answered 7 hours ago
Taylor SparkTaylor Spark
1055
1055
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
2
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
add a comment |
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
2
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
Doesn't it refer to the business practice rather than the music being played?
– blackbird
7 hours ago
2
2
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
MOH is jargon not known to most native speakers. Usually it's called "hold music".
– Anonymous
6 hours ago
add a comment |
The idiomatic expression—which most people will refer to it as—is simply on hold music. (Not hold on music.)
From "On Hold Music and the Psychology of Waiting":
Have you ever wondered why you hear music or informational messages while you’re on hold? The reason is to give callers something to listen to while they’re waiting, right? Well, yes, but music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold . . .
The whole purpose of playing music for someone on hold was originally to give a few moments between messages for the caller to absorb the message they just heard, for maximum recall later. Music serves the message, while also helping to pass the time. Not just any music will do, however; certain types of music calm a person while on hold, and other types cause them to react negatively. Justin Worland of Time Magazine discovered from a study in the Journal of Applied Social Psychology that playing recognizable pop songs produced a more positive experience for callers than elevator music or bland, repeating melodies, which tends to frustrate callers.
This is used in combination with on hold messages that will often play intermittently and interrupting the music. ("Thank you for your patience. Someone will be with you shortly.")
From "The Importance of On-Hold Messages":
Many businesses play messages, music or a mixture of both for callers who are waiting to speak to a live person. An on-hold message is a speaking recording that lets the caller know she's still connected. A business may mix multiple messages or repeat the same set during a call, depending on its phone system message settings.
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
1
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
add a comment |
The idiomatic expression—which most people will refer to it as—is simply on hold music. (Not hold on music.)
From "On Hold Music and the Psychology of Waiting":
Have you ever wondered why you hear music or informational messages while you’re on hold? The reason is to give callers something to listen to while they’re waiting, right? Well, yes, but music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold . . .
The whole purpose of playing music for someone on hold was originally to give a few moments between messages for the caller to absorb the message they just heard, for maximum recall later. Music serves the message, while also helping to pass the time. Not just any music will do, however; certain types of music calm a person while on hold, and other types cause them to react negatively. Justin Worland of Time Magazine discovered from a study in the Journal of Applied Social Psychology that playing recognizable pop songs produced a more positive experience for callers than elevator music or bland, repeating melodies, which tends to frustrate callers.
This is used in combination with on hold messages that will often play intermittently and interrupting the music. ("Thank you for your patience. Someone will be with you shortly.")
From "The Importance of On-Hold Messages":
Many businesses play messages, music or a mixture of both for callers who are waiting to speak to a live person. An on-hold message is a speaking recording that lets the caller know she's still connected. A business may mix multiple messages or repeat the same set during a call, depending on its phone system message settings.
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
1
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
add a comment |
The idiomatic expression—which most people will refer to it as—is simply on hold music. (Not hold on music.)
From "On Hold Music and the Psychology of Waiting":
Have you ever wondered why you hear music or informational messages while you’re on hold? The reason is to give callers something to listen to while they’re waiting, right? Well, yes, but music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold . . .
The whole purpose of playing music for someone on hold was originally to give a few moments between messages for the caller to absorb the message they just heard, for maximum recall later. Music serves the message, while also helping to pass the time. Not just any music will do, however; certain types of music calm a person while on hold, and other types cause them to react negatively. Justin Worland of Time Magazine discovered from a study in the Journal of Applied Social Psychology that playing recognizable pop songs produced a more positive experience for callers than elevator music or bland, repeating melodies, which tends to frustrate callers.
This is used in combination with on hold messages that will often play intermittently and interrupting the music. ("Thank you for your patience. Someone will be with you shortly.")
From "The Importance of On-Hold Messages":
Many businesses play messages, music or a mixture of both for callers who are waiting to speak to a live person. An on-hold message is a speaking recording that lets the caller know she's still connected. A business may mix multiple messages or repeat the same set during a call, depending on its phone system message settings.
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
The idiomatic expression—which most people will refer to it as—is simply on hold music. (Not hold on music.)
From "On Hold Music and the Psychology of Waiting":
Have you ever wondered why you hear music or informational messages while you’re on hold? The reason is to give callers something to listen to while they’re waiting, right? Well, yes, but music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold . . .
The whole purpose of playing music for someone on hold was originally to give a few moments between messages for the caller to absorb the message they just heard, for maximum recall later. Music serves the message, while also helping to pass the time. Not just any music will do, however; certain types of music calm a person while on hold, and other types cause them to react negatively. Justin Worland of Time Magazine discovered from a study in the Journal of Applied Social Psychology that playing recognizable pop songs produced a more positive experience for callers than elevator music or bland, repeating melodies, which tends to frustrate callers.
This is used in combination with on hold messages that will often play intermittently and interrupting the music. ("Thank you for your patience. Someone will be with you shortly.")
From "The Importance of On-Hold Messages":
Many businesses play messages, music or a mixture of both for callers who are waiting to speak to a live person. An on-hold message is a speaking recording that lets the caller know she's still connected. A business may mix multiple messages or repeat the same set during a call, depending on its phone system message settings.
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
answered 2 hours ago
Jason BassfordJason Bassford
18.7k22441
18.7k22441
1
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
add a comment |
1
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
1
1
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
In Britain, it's simply hold music.
– Michael Harvey
22 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
@MichaelHarvey "Hold music" sounds somewhat funny to non native speakers. Sorry. Because the caller is put "on hold". haha.
– Kentaro Tomono
4 mins ago
add a comment |
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Interesting. +1. I have not paid any attention to what that "music" is called for over 20 years seriously.
– Kentaro Tomono
6 mins ago