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How to report a deceptive in app purchase


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Hoe do you go about reporting a deceptive in app purchase to apple? For example if an app has a purchase that claims to remove ads but it does not remove them as described.



What I mean is the app has 3 types of ads. one is a forced ad that shows from time to time. Another is an ad that is required in order to progress in the game, for example in order to unlock the next item that can be purchased. And the final is an ad that can be watched for a reward.



I am currently on a device with ios 13 beta so I am unable leave a review and there appears to be no way to report a problem with the app from the app store on the device










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    2















    Hoe do you go about reporting a deceptive in app purchase to apple? For example if an app has a purchase that claims to remove ads but it does not remove them as described.



    What I mean is the app has 3 types of ads. one is a forced ad that shows from time to time. Another is an ad that is required in order to progress in the game, for example in order to unlock the next item that can be purchased. And the final is an ad that can be watched for a reward.



    I am currently on a device with ios 13 beta so I am unable leave a review and there appears to be no way to report a problem with the app from the app store on the device










    share|improve this question







    New contributor



    Joe W is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
    Check out our Code of Conduct.
























      2












      2








      2








      Hoe do you go about reporting a deceptive in app purchase to apple? For example if an app has a purchase that claims to remove ads but it does not remove them as described.



      What I mean is the app has 3 types of ads. one is a forced ad that shows from time to time. Another is an ad that is required in order to progress in the game, for example in order to unlock the next item that can be purchased. And the final is an ad that can be watched for a reward.



      I am currently on a device with ios 13 beta so I am unable leave a review and there appears to be no way to report a problem with the app from the app store on the device










      share|improve this question







      New contributor



      Joe W is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.











      Hoe do you go about reporting a deceptive in app purchase to apple? For example if an app has a purchase that claims to remove ads but it does not remove them as described.



      What I mean is the app has 3 types of ads. one is a forced ad that shows from time to time. Another is an ad that is required in order to progress in the game, for example in order to unlock the next item that can be purchased. And the final is an ad that can be watched for a reward.



      I am currently on a device with ios 13 beta so I am unable leave a review and there appears to be no way to report a problem with the app from the app store on the device







      ios ios-appstore






      share|improve this question







      New contributor



      Joe W is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.










      share|improve this question







      New contributor



      Joe W is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.








      share|improve this question




      share|improve this question






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      Joe W is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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      asked 8 hours ago









      Joe WJoe W

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      New contributor



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          2 Answers
          2






          active

          oldest

          votes


















          2















          When you open the App Store, near the top on the right is a link to support. This takes you to iTunes support where you can search or submit a question. I searched on your question and found the following:




          Contact the iTunes Store Customer Service department using the form on
          their Support page (select the category and subcategory closest to
          the issue you're reporting and you'll find either an "Express Lane"
          button - just follow the instructions to get to the contact form - or
          an "Email Us" button) and explain your situation to them.







          share|improve this answer

































            2















            Apple app store support for third-party apps (not officially designed by Apple) is virtually nonexistent.



            The only thing I ever found on reporting scams in the App Store is their "Report A Problem" link (https://reportaproblem.apple.com) which allows you to report bad purchases or scams within 90 days of the original charge.



            Other than that, there is no fraud-protection, refunds, or third-party app support. Apple's website makes it virtually impossible to report anything out of purchases in the 90-day context. There's no link for reporting App Store rule violations. Caveat emptor - let the buyer beware. Assume that any microtransaction in an app can and will scam you, and don't assume Apple will help you out because they don't in my experience. (That's also the reason why I largely stopped buying apps on the App Store in protest of their horrendously bad and limited options for reporting problems.)






            share|improve this answer



































              2 Answers
              2






              active

              oldest

              votes








              2 Answers
              2






              active

              oldest

              votes









              active

              oldest

              votes






              active

              oldest

              votes









              2















              When you open the App Store, near the top on the right is a link to support. This takes you to iTunes support where you can search or submit a question. I searched on your question and found the following:




              Contact the iTunes Store Customer Service department using the form on
              their Support page (select the category and subcategory closest to
              the issue you're reporting and you'll find either an "Express Lane"
              button - just follow the instructions to get to the contact form - or
              an "Email Us" button) and explain your situation to them.







              share|improve this answer






























                2















                When you open the App Store, near the top on the right is a link to support. This takes you to iTunes support where you can search or submit a question. I searched on your question and found the following:




                Contact the iTunes Store Customer Service department using the form on
                their Support page (select the category and subcategory closest to
                the issue you're reporting and you'll find either an "Express Lane"
                button - just follow the instructions to get to the contact form - or
                an "Email Us" button) and explain your situation to them.







                share|improve this answer




























                  2














                  2










                  2









                  When you open the App Store, near the top on the right is a link to support. This takes you to iTunes support where you can search or submit a question. I searched on your question and found the following:




                  Contact the iTunes Store Customer Service department using the form on
                  their Support page (select the category and subcategory closest to
                  the issue you're reporting and you'll find either an "Express Lane"
                  button - just follow the instructions to get to the contact form - or
                  an "Email Us" button) and explain your situation to them.







                  share|improve this answer













                  When you open the App Store, near the top on the right is a link to support. This takes you to iTunes support where you can search or submit a question. I searched on your question and found the following:




                  Contact the iTunes Store Customer Service department using the form on
                  their Support page (select the category and subcategory closest to
                  the issue you're reporting and you'll find either an "Express Lane"
                  button - just follow the instructions to get to the contact form - or
                  an "Email Us" button) and explain your situation to them.








                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered 7 hours ago









                  jmhjmh

                  5,2902 gold badges7 silver badges33 bronze badges




                  5,2902 gold badges7 silver badges33 bronze badges




























                      2















                      Apple app store support for third-party apps (not officially designed by Apple) is virtually nonexistent.



                      The only thing I ever found on reporting scams in the App Store is their "Report A Problem" link (https://reportaproblem.apple.com) which allows you to report bad purchases or scams within 90 days of the original charge.



                      Other than that, there is no fraud-protection, refunds, or third-party app support. Apple's website makes it virtually impossible to report anything out of purchases in the 90-day context. There's no link for reporting App Store rule violations. Caveat emptor - let the buyer beware. Assume that any microtransaction in an app can and will scam you, and don't assume Apple will help you out because they don't in my experience. (That's also the reason why I largely stopped buying apps on the App Store in protest of their horrendously bad and limited options for reporting problems.)






                      share|improve this answer






























                        2















                        Apple app store support for third-party apps (not officially designed by Apple) is virtually nonexistent.



                        The only thing I ever found on reporting scams in the App Store is their "Report A Problem" link (https://reportaproblem.apple.com) which allows you to report bad purchases or scams within 90 days of the original charge.



                        Other than that, there is no fraud-protection, refunds, or third-party app support. Apple's website makes it virtually impossible to report anything out of purchases in the 90-day context. There's no link for reporting App Store rule violations. Caveat emptor - let the buyer beware. Assume that any microtransaction in an app can and will scam you, and don't assume Apple will help you out because they don't in my experience. (That's also the reason why I largely stopped buying apps on the App Store in protest of their horrendously bad and limited options for reporting problems.)






                        share|improve this answer




























                          2














                          2










                          2









                          Apple app store support for third-party apps (not officially designed by Apple) is virtually nonexistent.



                          The only thing I ever found on reporting scams in the App Store is their "Report A Problem" link (https://reportaproblem.apple.com) which allows you to report bad purchases or scams within 90 days of the original charge.



                          Other than that, there is no fraud-protection, refunds, or third-party app support. Apple's website makes it virtually impossible to report anything out of purchases in the 90-day context. There's no link for reporting App Store rule violations. Caveat emptor - let the buyer beware. Assume that any microtransaction in an app can and will scam you, and don't assume Apple will help you out because they don't in my experience. (That's also the reason why I largely stopped buying apps on the App Store in protest of their horrendously bad and limited options for reporting problems.)






                          share|improve this answer













                          Apple app store support for third-party apps (not officially designed by Apple) is virtually nonexistent.



                          The only thing I ever found on reporting scams in the App Store is their "Report A Problem" link (https://reportaproblem.apple.com) which allows you to report bad purchases or scams within 90 days of the original charge.



                          Other than that, there is no fraud-protection, refunds, or third-party app support. Apple's website makes it virtually impossible to report anything out of purchases in the 90-day context. There's no link for reporting App Store rule violations. Caveat emptor - let the buyer beware. Assume that any microtransaction in an app can and will scam you, and don't assume Apple will help you out because they don't in my experience. (That's also the reason why I largely stopped buying apps on the App Store in protest of their horrendously bad and limited options for reporting problems.)







                          share|improve this answer












                          share|improve this answer



                          share|improve this answer










                          answered 7 hours ago









                          user1258361user1258361

                          3434 silver badges15 bronze badges




                          3434 silver badges15 bronze badges


















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