Purchased new computer from DELL with pre-installed Ubuntu. Won't boot. Should assume its an error from...
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Purchased new computer from DELL with pre-installed Ubuntu. Won't boot. Should assume its an error from DELL?
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I bought a new computer, a precision tower 7920 with Quadro RTX 4000 GPUs. Because the nvidia driver installation is so complicated, I ordered the machine with Ubuntu (as it was supported by DELL and comes pre-installed).
However from the very first time I turned the computer on it won't boot, getting stuck at
Starting Gnome Display Manager
showing no error messages, but not moving forward from that point. Just like in this question:
GUI does not start
It looks like the graphic drivers aren't installed properly. I could start debugging this. But my concern is: Should I even consider that DELL would send a new computer that is incapable of booting? Is this an 'exchange the product' case?
boot 16.04 nvidia dell
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
add a comment |
I bought a new computer, a precision tower 7920 with Quadro RTX 4000 GPUs. Because the nvidia driver installation is so complicated, I ordered the machine with Ubuntu (as it was supported by DELL and comes pre-installed).
However from the very first time I turned the computer on it won't boot, getting stuck at
Starting Gnome Display Manager
showing no error messages, but not moving forward from that point. Just like in this question:
GUI does not start
It looks like the graphic drivers aren't installed properly. I could start debugging this. But my concern is: Should I even consider that DELL would send a new computer that is incapable of booting? Is this an 'exchange the product' case?
boot 16.04 nvidia dell
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
Fully agree with @Karel here, it is Dell's reponsiblity to provide a usable computer. So it is entirely their fault. I would recommend not allowing them to "troubleshoot" for you because most of the time support staff are not trained in Linux support, and often have no clue what they are doing.
– vikarjramun
44 mins ago
add a comment |
I bought a new computer, a precision tower 7920 with Quadro RTX 4000 GPUs. Because the nvidia driver installation is so complicated, I ordered the machine with Ubuntu (as it was supported by DELL and comes pre-installed).
However from the very first time I turned the computer on it won't boot, getting stuck at
Starting Gnome Display Manager
showing no error messages, but not moving forward from that point. Just like in this question:
GUI does not start
It looks like the graphic drivers aren't installed properly. I could start debugging this. But my concern is: Should I even consider that DELL would send a new computer that is incapable of booting? Is this an 'exchange the product' case?
boot 16.04 nvidia dell
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
I bought a new computer, a precision tower 7920 with Quadro RTX 4000 GPUs. Because the nvidia driver installation is so complicated, I ordered the machine with Ubuntu (as it was supported by DELL and comes pre-installed).
However from the very first time I turned the computer on it won't boot, getting stuck at
Starting Gnome Display Manager
showing no error messages, but not moving forward from that point. Just like in this question:
GUI does not start
It looks like the graphic drivers aren't installed properly. I could start debugging this. But my concern is: Should I even consider that DELL would send a new computer that is incapable of booting? Is this an 'exchange the product' case?
boot 16.04 nvidia dell
boot 16.04 nvidia dell
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
asked 9 hours ago
hirschmehirschme
442 silver badges9 bronze badges
442 silver badges9 bronze badges
Fully agree with @Karel here, it is Dell's reponsiblity to provide a usable computer. So it is entirely their fault. I would recommend not allowing them to "troubleshoot" for you because most of the time support staff are not trained in Linux support, and often have no clue what they are doing.
– vikarjramun
44 mins ago
add a comment |
Fully agree with @Karel here, it is Dell's reponsiblity to provide a usable computer. So it is entirely their fault. I would recommend not allowing them to "troubleshoot" for you because most of the time support staff are not trained in Linux support, and often have no clue what they are doing.
– vikarjramun
44 mins ago
Fully agree with @Karel here, it is Dell's reponsiblity to provide a usable computer. So it is entirely their fault. I would recommend not allowing them to "troubleshoot" for you because most of the time support staff are not trained in Linux support, and often have no clue what they are doing.
– vikarjramun
44 mins ago
Fully agree with @Karel here, it is Dell's reponsiblity to provide a usable computer. So it is entirely their fault. I would recommend not allowing them to "troubleshoot" for you because most of the time support staff are not trained in Linux support, and often have no clue what they are doing.
– vikarjramun
44 mins ago
add a comment |
1 Answer
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You don't have to accept computer that doesn't boot from Dell or from anyone. If the computer has a guarantee, return it and make them honor their guarantee. If you do too many things to try to repair this computer, it may be used as an excuse to void the guarantee, and you'll be stuck with a useless unbootable computer.
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
You don't have to accept computer that doesn't boot from Dell or from anyone. If the computer has a guarantee, return it and make them honor their guarantee. If you do too many things to try to repair this computer, it may be used as an excuse to void the guarantee, and you'll be stuck with a useless unbootable computer.
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
add a comment |
You don't have to accept computer that doesn't boot from Dell or from anyone. If the computer has a guarantee, return it and make them honor their guarantee. If you do too many things to try to repair this computer, it may be used as an excuse to void the guarantee, and you'll be stuck with a useless unbootable computer.
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
add a comment |
You don't have to accept computer that doesn't boot from Dell or from anyone. If the computer has a guarantee, return it and make them honor their guarantee. If you do too many things to try to repair this computer, it may be used as an excuse to void the guarantee, and you'll be stuck with a useless unbootable computer.
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
You don't have to accept computer that doesn't boot from Dell or from anyone. If the computer has a guarantee, return it and make them honor their guarantee. If you do too many things to try to repair this computer, it may be used as an excuse to void the guarantee, and you'll be stuck with a useless unbootable computer.
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
answered 8 hours ago
karelkarel
65.6k14 gold badges146 silver badges169 bronze badges
65.6k14 gold badges146 silver badges169 bronze badges
add a comment |
add a comment |
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Fully agree with @Karel here, it is Dell's reponsiblity to provide a usable computer. So it is entirely their fault. I would recommend not allowing them to "troubleshoot" for you because most of the time support staff are not trained in Linux support, and often have no clue what they are doing.
– vikarjramun
44 mins ago