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Brand new MacBook Pro says “Service Battery”

MacBook Pro battery drains quickly, shows Service Battery when restarted“Service Battery” warning briefly appeared on brand new rMBP. Should I take it back?New MacBook Pro Retina, bad battery?MacBook Pro late 2011 had GPU problemsBrand New Macbook Pro 15" BatteryMacbook Pro (mid-2012) detects adapter/battery but will not chargeLate 2008 13" MacBook not detecting brand new batteryMacbook feels a lot hotter than usual; are these temperatures normal?

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Unpacked a new MacBook Pro 13" yesterday. I've been using it for a couple of hours before plugging it in for the very first time as it told me that it still had plenty of battery power left. I was surprised that it seemingly did not deplete, until the device shut off suddenly due to a completely emptied battery.

When plugging it in and restarting it, the battery icon in the menu bar said "Service Battery". Upon googling the problem I found out that resetting the SMC is a popular first trouble shooting step. However, a reset did not change anything, the warning remains.

Do you have any additional suggestions for me? I'd hate to take it back.

macbook battery power-management

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edited 8 hours ago

Double M

asked 8 hours ago

Double MDouble M

13655 bronze badges

add a comment
 | 

1

Unpacked a new MacBook Pro 13" yesterday. I've been using it for a couple of hours before plugging it in for the very first time as it told me that it still had plenty of battery power left. I was surprised that it seemingly did not deplete, until the device shut off suddenly due to a completely emptied battery.

When plugging it in and restarting it, the battery icon in the menu bar said "Service Battery". Upon googling the problem I found out that resetting the SMC is a popular first trouble shooting step. However, a reset did not change anything, the warning remains.

Do you have any additional suggestions for me? I'd hate to take it back.

macbook battery power-management

share|improve this question

edited 8 hours ago

Double M

asked 8 hours ago

Double MDouble M

13655 bronze badges

add a comment
 | 

Unpacked a new MacBook Pro 13" yesterday. I've been using it for a couple of hours before plugging it in for the very first time as it told me that it still had plenty of battery power left. I was surprised that it seemingly did not deplete, until the device shut off suddenly due to a completely emptied battery.

When plugging it in and restarting it, the battery icon in the menu bar said "Service Battery". Upon googling the problem I found out that resetting the SMC is a popular first trouble shooting step. However, a reset did not change anything, the warning remains.

Do you have any additional suggestions for me? I'd hate to take it back.

macbook battery power-management

share|improve this question

edited 8 hours ago

Double M

asked 8 hours ago

Double MDouble M

13655 bronze badges

share|improve this question

edited 8 hours ago

Double M

asked 8 hours ago

Double MDouble M

13655 bronze badges

share|improve this question

edited 8 hours ago

Double M

asked 8 hours ago

Double MDouble M

13655 bronze badges

asked 8 hours ago

Double MDouble M

13655 bronze badges

asked 8 hours ago

Double MDouble M

13655 bronze badges

1 Answer
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3

If this happens with a new MacBook Pro, you will want to call the seller and arrange for a repair or a device replacement. It is not supposed to happen until you have used the device for years.

share|improve this answer

edited 5 hours ago

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Actually better to return to the place you boght it from (for UK law at least)
  
  – Mark
  6 hours ago
  

  
  
  
  

add a comment
 | 

3

If this happens with a new MacBook Pro, you will want to call the seller and arrange for a repair or a device replacement. It is not supposed to happen until you have used the device for years.

share|improve this answer

edited 5 hours ago

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Actually better to return to the place you boght it from (for UK law at least)
  
  – Mark
  6 hours ago
  

  
  
  
  

add a comment
 | 

3

If this happens with a new MacBook Pro, you will want to call the seller and arrange for a repair or a device replacement. It is not supposed to happen until you have used the device for years.

share|improve this answer

edited 5 hours ago

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Actually better to return to the place you boght it from (for UK law at least)
  
  – Mark
  6 hours ago
  

  
  
  
  

add a comment
 | 

If this happens with a new MacBook Pro, you will want to call the seller and arrange for a repair or a device replacement. It is not supposed to happen until you have used the device for years.

share|improve this answer

edited 5 hours ago

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges

share|improve this answer

edited 5 hours ago

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges

answered 6 hours ago

jksoegaardjksoegaard

27.2k11 gold badge3434 silver badges6565 bronze badges