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Compensation from hotel

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1

Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.

Can we ask for compensation and refund of 400 USD?

bookings hotels payment-cards compensation

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edited 8 hours ago

David

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• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Are you sure you went to the right hotel?
  
  – Moo
  8 hours ago
  

  
  
  
  

add a comment
 | 

1

Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.

Can we ask for compensation and refund of 400 USD?

bookings hotels payment-cards compensation

share

edited 8 hours ago

David

6,31522 gold badges1818 silver badges3333 bronze badges

asked 8 hours ago

Dhananjay NaphadeDhananjay Naphade

611 bronze badge

New contributor

Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Are you sure you went to the right hotel?
  
  – Moo
  8 hours ago
  

  
  
  
  

add a comment
 | 

Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.

Can we ask for compensation and refund of 400 USD?

bookings hotels payment-cards compensation

share

edited 8 hours ago

David

6,31522 gold badges1818 silver badges3333 bronze badges

asked 8 hours ago

Dhananjay NaphadeDhananjay Naphade

611 bronze badge

New contributor

Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share

edited 8 hours ago

David

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asked 8 hours ago

Dhananjay NaphadeDhananjay Naphade

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Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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share

edited 8 hours ago

David

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asked 8 hours ago

Dhananjay NaphadeDhananjay Naphade

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edited 8 hours ago

David

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edited 8 hours ago

David

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asked 8 hours ago

Dhananjay NaphadeDhananjay Naphade

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asked 8 hours ago

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2 Answers
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5

If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.

If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.

Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.

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answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

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3

Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.

And I would avoid using words like "torture" to describe double-charging a card.

share|improve this answer

answered 8 hours ago

DJClayworthDJClayworth

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5

If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.

If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.

Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.

share|improve this answer

answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

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CatchAsCatchCan is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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add a comment
 | 

5

If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.

If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.

Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.

share|improve this answer

answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

15133 bronze badges

New contributor

CatchAsCatchCan is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

add a comment
 | 

If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.

If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.

Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.

share|improve this answer

answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

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CatchAsCatchCan is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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share|improve this answer

answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

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answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

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answered 8 hours ago

CatchAsCatchCanCatchAsCatchCan

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3

Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.

And I would avoid using words like "torture" to describe double-charging a card.

share|improve this answer

answered 8 hours ago

DJClayworthDJClayworth

41.3k88 gold badges115115 silver badges147147 bronze badges

add a comment
 | 

3

Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.

And I would avoid using words like "torture" to describe double-charging a card.

share|improve this answer

answered 8 hours ago

DJClayworthDJClayworth

41.3k88 gold badges115115 silver badges147147 bronze badges

add a comment
 | 

Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.

And I would avoid using words like "torture" to describe double-charging a card.

share|improve this answer

answered 8 hours ago

DJClayworthDJClayworth

41.3k88 gold badges115115 silver badges147147 bronze badges

share|improve this answer

answered 8 hours ago

DJClayworthDJClayworth

41.3k88 gold badges115115 silver badges147147 bronze badges

answered 8 hours ago

DJClayworthDJClayworth

41.3k88 gold badges115115 silver badges147147 bronze badges

answered 8 hours ago

DJClayworthDJClayworth

41.3k88 gold badges115115 silver badges147147 bronze badges