Is it okay for a ticket seller in the USA to refuse to give you your change, keep it for themselves and claim...

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Is it okay for a ticket seller in the USA to refuse to give you your change, keep it for themselves and claim it's a tip?


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40















Some years ago (2014) my friends and I did a trip to New York City, during which we were having meals in many restaurants and giving tips to the waiters, the way it's done in the USA.



However, later on, we visited a popular skyscraper building and we paid for the tickets in cash to the woman who was selling those. When she was taking the money she said something like: "Ok, you're six people, it's $138 in total and I'm going to take $12 in tip." I had paid with $150 so she basically took the whole change.



Even if I didn't realize it at the very beginning, I felt annoyed later on when we were already in the lift. In my country it's not usual to give tips and we do it to show gratitude when the service in some restaurant goes beyond the standard. I understand that in the USA it works in a different way, but I think you must do some kind of extra effort apart from grabbing some tickets for the customers. This situation isn't included in the table given in this answer.



Is this situation common? Or did the woman take advantage of us for being foreigners?










share|improve this question









New contributor



Xtreme Biker is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

















  • 1





    Welcome to travel.stackexchange!

    – ajd
    17 hours ago






  • 5





    Sure she didn’t say “$15 in tax”?

    – rhialto
    10 hours ago






  • 6





    XtremeBiker: well that's entirely different. "Refusing to give you your change" is illegal everywhere I know of, unless you consented. It's not a "tip" either, it's outright theft. It's too late now, but you should have insisted she return your change or you'd call the police on the spot. (and you should have complained to their management later, or given them a nasty online review) You still need to edit the question because noone will understand what "grab a tip" means, and it's not an accurate representation of what happened.

    – smci
    7 hours ago








  • 2





    Out of curiosity, are you sure if the person who sold you these tickets actually worked for the attraction? Or was it possibly just some random scammer selling them on the street for more than face value hoping to take advantage of tourists who don't know better?

    – reirab
    3 hours ago






  • 2





    @reirab The woman was sitting in the other side of the reception desk, with her worker uniform, inside the building, actually.

    – Xtreme Biker
    3 hours ago


















40















Some years ago (2014) my friends and I did a trip to New York City, during which we were having meals in many restaurants and giving tips to the waiters, the way it's done in the USA.



However, later on, we visited a popular skyscraper building and we paid for the tickets in cash to the woman who was selling those. When she was taking the money she said something like: "Ok, you're six people, it's $138 in total and I'm going to take $12 in tip." I had paid with $150 so she basically took the whole change.



Even if I didn't realize it at the very beginning, I felt annoyed later on when we were already in the lift. In my country it's not usual to give tips and we do it to show gratitude when the service in some restaurant goes beyond the standard. I understand that in the USA it works in a different way, but I think you must do some kind of extra effort apart from grabbing some tickets for the customers. This situation isn't included in the table given in this answer.



Is this situation common? Or did the woman take advantage of us for being foreigners?










share|improve this question









New contributor



Xtreme Biker is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

















  • 1





    Welcome to travel.stackexchange!

    – ajd
    17 hours ago






  • 5





    Sure she didn’t say “$15 in tax”?

    – rhialto
    10 hours ago






  • 6





    XtremeBiker: well that's entirely different. "Refusing to give you your change" is illegal everywhere I know of, unless you consented. It's not a "tip" either, it's outright theft. It's too late now, but you should have insisted she return your change or you'd call the police on the spot. (and you should have complained to their management later, or given them a nasty online review) You still need to edit the question because noone will understand what "grab a tip" means, and it's not an accurate representation of what happened.

    – smci
    7 hours ago








  • 2





    Out of curiosity, are you sure if the person who sold you these tickets actually worked for the attraction? Or was it possibly just some random scammer selling them on the street for more than face value hoping to take advantage of tourists who don't know better?

    – reirab
    3 hours ago






  • 2





    @reirab The woman was sitting in the other side of the reception desk, with her worker uniform, inside the building, actually.

    – Xtreme Biker
    3 hours ago














40












40








40








Some years ago (2014) my friends and I did a trip to New York City, during which we were having meals in many restaurants and giving tips to the waiters, the way it's done in the USA.



However, later on, we visited a popular skyscraper building and we paid for the tickets in cash to the woman who was selling those. When she was taking the money she said something like: "Ok, you're six people, it's $138 in total and I'm going to take $12 in tip." I had paid with $150 so she basically took the whole change.



Even if I didn't realize it at the very beginning, I felt annoyed later on when we were already in the lift. In my country it's not usual to give tips and we do it to show gratitude when the service in some restaurant goes beyond the standard. I understand that in the USA it works in a different way, but I think you must do some kind of extra effort apart from grabbing some tickets for the customers. This situation isn't included in the table given in this answer.



Is this situation common? Or did the woman take advantage of us for being foreigners?










share|improve this question









New contributor



Xtreme Biker is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











Some years ago (2014) my friends and I did a trip to New York City, during which we were having meals in many restaurants and giving tips to the waiters, the way it's done in the USA.



However, later on, we visited a popular skyscraper building and we paid for the tickets in cash to the woman who was selling those. When she was taking the money she said something like: "Ok, you're six people, it's $138 in total and I'm going to take $12 in tip." I had paid with $150 so she basically took the whole change.



Even if I didn't realize it at the very beginning, I felt annoyed later on when we were already in the lift. In my country it's not usual to give tips and we do it to show gratitude when the service in some restaurant goes beyond the standard. I understand that in the USA it works in a different way, but I think you must do some kind of extra effort apart from grabbing some tickets for the customers. This situation isn't included in the table given in this answer.



Is this situation common? Or did the woman take advantage of us for being foreigners?







usa tipping






share|improve this question









New contributor



Xtreme Biker is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.










share|improve this question









New contributor



Xtreme Biker is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








share|improve this question




share|improve this question








edited 6 hours ago









smci

1,40011 silver badges13 bronze badges




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Check out our Code of Conduct.








asked 2 days ago









Xtreme BikerXtreme Biker

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Check out our Code of Conduct.




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Check out our Code of Conduct.













  • 1





    Welcome to travel.stackexchange!

    – ajd
    17 hours ago






  • 5





    Sure she didn’t say “$15 in tax”?

    – rhialto
    10 hours ago






  • 6





    XtremeBiker: well that's entirely different. "Refusing to give you your change" is illegal everywhere I know of, unless you consented. It's not a "tip" either, it's outright theft. It's too late now, but you should have insisted she return your change or you'd call the police on the spot. (and you should have complained to their management later, or given them a nasty online review) You still need to edit the question because noone will understand what "grab a tip" means, and it's not an accurate representation of what happened.

    – smci
    7 hours ago








  • 2





    Out of curiosity, are you sure if the person who sold you these tickets actually worked for the attraction? Or was it possibly just some random scammer selling them on the street for more than face value hoping to take advantage of tourists who don't know better?

    – reirab
    3 hours ago






  • 2





    @reirab The woman was sitting in the other side of the reception desk, with her worker uniform, inside the building, actually.

    – Xtreme Biker
    3 hours ago














  • 1





    Welcome to travel.stackexchange!

    – ajd
    17 hours ago






  • 5





    Sure she didn’t say “$15 in tax”?

    – rhialto
    10 hours ago






  • 6





    XtremeBiker: well that's entirely different. "Refusing to give you your change" is illegal everywhere I know of, unless you consented. It's not a "tip" either, it's outright theft. It's too late now, but you should have insisted she return your change or you'd call the police on the spot. (and you should have complained to their management later, or given them a nasty online review) You still need to edit the question because noone will understand what "grab a tip" means, and it's not an accurate representation of what happened.

    – smci
    7 hours ago








  • 2





    Out of curiosity, are you sure if the person who sold you these tickets actually worked for the attraction? Or was it possibly just some random scammer selling them on the street for more than face value hoping to take advantage of tourists who don't know better?

    – reirab
    3 hours ago






  • 2





    @reirab The woman was sitting in the other side of the reception desk, with her worker uniform, inside the building, actually.

    – Xtreme Biker
    3 hours ago








1




1





Welcome to travel.stackexchange!

– ajd
17 hours ago





Welcome to travel.stackexchange!

– ajd
17 hours ago




5




5





Sure she didn’t say “$15 in tax”?

– rhialto
10 hours ago





Sure she didn’t say “$15 in tax”?

– rhialto
10 hours ago




6




6





XtremeBiker: well that's entirely different. "Refusing to give you your change" is illegal everywhere I know of, unless you consented. It's not a "tip" either, it's outright theft. It's too late now, but you should have insisted she return your change or you'd call the police on the spot. (and you should have complained to their management later, or given them a nasty online review) You still need to edit the question because noone will understand what "grab a tip" means, and it's not an accurate representation of what happened.

– smci
7 hours ago







XtremeBiker: well that's entirely different. "Refusing to give you your change" is illegal everywhere I know of, unless you consented. It's not a "tip" either, it's outright theft. It's too late now, but you should have insisted she return your change or you'd call the police on the spot. (and you should have complained to their management later, or given them a nasty online review) You still need to edit the question because noone will understand what "grab a tip" means, and it's not an accurate representation of what happened.

– smci
7 hours ago






2




2





Out of curiosity, are you sure if the person who sold you these tickets actually worked for the attraction? Or was it possibly just some random scammer selling them on the street for more than face value hoping to take advantage of tourists who don't know better?

– reirab
3 hours ago





Out of curiosity, are you sure if the person who sold you these tickets actually worked for the attraction? Or was it possibly just some random scammer selling them on the street for more than face value hoping to take advantage of tourists who don't know better?

– reirab
3 hours ago




2




2





@reirab The woman was sitting in the other side of the reception desk, with her worker uniform, inside the building, actually.

– Xtreme Biker
3 hours ago





@reirab The woman was sitting in the other side of the reception desk, with her worker uniform, inside the building, actually.

– Xtreme Biker
3 hours ago










1 Answer
1






active

oldest

votes


















89














You were taken advantage of.



Tipping is very prevalent in the US, but it is extremely unusual to tip someone who sells you tickets to a tourist attraction. I've never done it or heard of it. Even if you were being given a guided tour, where tipping the guide is normal, its usual to do it after the tour and after you have decided how good it was. The cashier took advantage of your lack of knowledge of what is proper.



To expand the question a bit, for any service worker to decide what tip they want and take it is extremely bad manners, and stops short of theft only if you are given an opportunity to say no. The only exception is when a 'service charge' is advertised as part of the price.



If you are in this situation again with any kind of server who says "I'm going to take this amount of tip" I recommend saying "No you aren't" and demanding the correct change. Tell them you get to decide what the tip is, unless they can show you the rules that say a tip is included in the price. A ticket seller should get zero tip, and anyone who tries to take a tip on their own initiative should get zero tip. Tips are a reward for good service, and trying to take money from you is not good service.



While five years later is too late to do anything, had you realised a few days later you might have considered contacting the place you visited and telling them about your experience. They will also probably be unhappy with their cashier, and you might get your money back.






share|improve this answer























  • 22





    Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

    – Zach Lipton
    yesterday






  • 27





    Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

    – WoJ
    yesterday






  • 14





    @WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

    – ceejayoz
    yesterday








  • 9





    The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

    – alephzero
    yesterday






  • 7





    @WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

    – Xtreme Biker
    16 hours ago














Your Answer








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1 Answer
1






active

oldest

votes








1 Answer
1






active

oldest

votes









active

oldest

votes






active

oldest

votes









89














You were taken advantage of.



Tipping is very prevalent in the US, but it is extremely unusual to tip someone who sells you tickets to a tourist attraction. I've never done it or heard of it. Even if you were being given a guided tour, where tipping the guide is normal, its usual to do it after the tour and after you have decided how good it was. The cashier took advantage of your lack of knowledge of what is proper.



To expand the question a bit, for any service worker to decide what tip they want and take it is extremely bad manners, and stops short of theft only if you are given an opportunity to say no. The only exception is when a 'service charge' is advertised as part of the price.



If you are in this situation again with any kind of server who says "I'm going to take this amount of tip" I recommend saying "No you aren't" and demanding the correct change. Tell them you get to decide what the tip is, unless they can show you the rules that say a tip is included in the price. A ticket seller should get zero tip, and anyone who tries to take a tip on their own initiative should get zero tip. Tips are a reward for good service, and trying to take money from you is not good service.



While five years later is too late to do anything, had you realised a few days later you might have considered contacting the place you visited and telling them about your experience. They will also probably be unhappy with their cashier, and you might get your money back.






share|improve this answer























  • 22





    Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

    – Zach Lipton
    yesterday






  • 27





    Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

    – WoJ
    yesterday






  • 14





    @WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

    – ceejayoz
    yesterday








  • 9





    The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

    – alephzero
    yesterday






  • 7





    @WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

    – Xtreme Biker
    16 hours ago
















89














You were taken advantage of.



Tipping is very prevalent in the US, but it is extremely unusual to tip someone who sells you tickets to a tourist attraction. I've never done it or heard of it. Even if you were being given a guided tour, where tipping the guide is normal, its usual to do it after the tour and after you have decided how good it was. The cashier took advantage of your lack of knowledge of what is proper.



To expand the question a bit, for any service worker to decide what tip they want and take it is extremely bad manners, and stops short of theft only if you are given an opportunity to say no. The only exception is when a 'service charge' is advertised as part of the price.



If you are in this situation again with any kind of server who says "I'm going to take this amount of tip" I recommend saying "No you aren't" and demanding the correct change. Tell them you get to decide what the tip is, unless they can show you the rules that say a tip is included in the price. A ticket seller should get zero tip, and anyone who tries to take a tip on their own initiative should get zero tip. Tips are a reward for good service, and trying to take money from you is not good service.



While five years later is too late to do anything, had you realised a few days later you might have considered contacting the place you visited and telling them about your experience. They will also probably be unhappy with their cashier, and you might get your money back.






share|improve this answer























  • 22





    Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

    – Zach Lipton
    yesterday






  • 27





    Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

    – WoJ
    yesterday






  • 14





    @WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

    – ceejayoz
    yesterday








  • 9





    The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

    – alephzero
    yesterday






  • 7





    @WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

    – Xtreme Biker
    16 hours ago














89












89








89







You were taken advantage of.



Tipping is very prevalent in the US, but it is extremely unusual to tip someone who sells you tickets to a tourist attraction. I've never done it or heard of it. Even if you were being given a guided tour, where tipping the guide is normal, its usual to do it after the tour and after you have decided how good it was. The cashier took advantage of your lack of knowledge of what is proper.



To expand the question a bit, for any service worker to decide what tip they want and take it is extremely bad manners, and stops short of theft only if you are given an opportunity to say no. The only exception is when a 'service charge' is advertised as part of the price.



If you are in this situation again with any kind of server who says "I'm going to take this amount of tip" I recommend saying "No you aren't" and demanding the correct change. Tell them you get to decide what the tip is, unless they can show you the rules that say a tip is included in the price. A ticket seller should get zero tip, and anyone who tries to take a tip on their own initiative should get zero tip. Tips are a reward for good service, and trying to take money from you is not good service.



While five years later is too late to do anything, had you realised a few days later you might have considered contacting the place you visited and telling them about your experience. They will also probably be unhappy with their cashier, and you might get your money back.






share|improve this answer















You were taken advantage of.



Tipping is very prevalent in the US, but it is extremely unusual to tip someone who sells you tickets to a tourist attraction. I've never done it or heard of it. Even if you were being given a guided tour, where tipping the guide is normal, its usual to do it after the tour and after you have decided how good it was. The cashier took advantage of your lack of knowledge of what is proper.



To expand the question a bit, for any service worker to decide what tip they want and take it is extremely bad manners, and stops short of theft only if you are given an opportunity to say no. The only exception is when a 'service charge' is advertised as part of the price.



If you are in this situation again with any kind of server who says "I'm going to take this amount of tip" I recommend saying "No you aren't" and demanding the correct change. Tell them you get to decide what the tip is, unless they can show you the rules that say a tip is included in the price. A ticket seller should get zero tip, and anyone who tries to take a tip on their own initiative should get zero tip. Tips are a reward for good service, and trying to take money from you is not good service.



While five years later is too late to do anything, had you realised a few days later you might have considered contacting the place you visited and telling them about your experience. They will also probably be unhappy with their cashier, and you might get your money back.







share|improve this answer














share|improve this answer



share|improve this answer








edited 2 hours ago

























answered 2 days ago









DJClayworthDJClayworth

40.1k7 gold badges113 silver badges144 bronze badges




40.1k7 gold badges113 silver badges144 bronze badges











  • 22





    Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

    – Zach Lipton
    yesterday






  • 27





    Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

    – WoJ
    yesterday






  • 14





    @WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

    – ceejayoz
    yesterday








  • 9





    The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

    – alephzero
    yesterday






  • 7





    @WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

    – Xtreme Biker
    16 hours ago














  • 22





    Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

    – Zach Lipton
    yesterday






  • 27





    Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

    – WoJ
    yesterday






  • 14





    @WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

    – ceejayoz
    yesterday








  • 9





    The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

    – alephzero
    yesterday






  • 7





    @WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

    – Xtreme Biker
    16 hours ago








22




22





Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

– Zach Lipton
yesterday





Five years later, contacting the place is unlikely to be of much use (the cashier is surely unidentifiable and most likely long gone), but if anything like this happens again, speaking to a manager immediately is probably the best course of action.

– Zach Lipton
yesterday




27




27





Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

– WoJ
yesterday





Tips are a reward for good service well, to my European eyes, tips in the US are equivalent to the no-tax-included prices on display. You have to tip, even if the service was completely normal. I see it as a tax.

– WoJ
yesterday




14




14





@WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

– ceejayoz
yesterday







@WoJ That's true if the workers are in a special "tipped worker" category. A ticket taker at a tourist attraction would not be one of these. (The line can be blurry and hard to determine at times, but not in this case.)

– ceejayoz
yesterday






9




9





The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

– alephzero
yesterday





The best response would be "either you give the correct change, or five of us will block you from selling any more tickets while the sixth one calls the cops to arrest you for theft". Since this was in NYC, add expletives to taste!

– alephzero
yesterday




7




7





@WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

– Xtreme Biker
16 hours ago





@WoJ tips are a 'moral thing' rather than a 'legal thing'. So no, I don't see them as taxes. They're confusing for tourists and not fair with workers, who get underpaid in their contracts. They are not even an income for the country, I believe. They're only useful for the employer, who is able to have a full workforce for very, very little money. Why should a developed country allow this? That is a different matter :-s

– Xtreme Biker
16 hours ago










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